Return to The Flow Studio | Kuala Lumpur

Frequently Asked Questions

the practice.

What is reformer pilates?

pilates classes focus on strength, muscle toning, body control, and flexibility, with the main emphasis being core strength.

Is there an age limit?

we believe fitness is for everyone, regardless of age. please note that if you are 16 and under, you must obtain parental consent beforehand.

classes.

Do I need to be fit to join class?

absolutely not! Beginners are welcome as our certified instructors will modify exercises to accommodate your fitness level, while allowing you to work at your own pace.

This is my first time attending reformer pilates?

our classes are designed to be accessible to all levels of experience, however we do offer a few beginner-friendly classes to kick you off!

if it is your first reformer pilates class, we recommend attending reformer foundations.

we encourage you to come to as many classes as frequently as you can to start to see the benefits more quickly. in all of our classes, you are more than welcome to rest whenever you feel like, take each class at your own pace, and re-join the class at your leisure.

Do you provide classes in different languages?

all our classes are held and taught in english. if you would prefer instruction in a different language, we will do our best to accommodate you in our private sessions, subject to availability.

studio location.

Where is your Penang studio located?

Our studio address is F11 & F12, Gurney Walk, 18A, Persiaran Gurney, 10250 George Town, Pulau Pinang

Here are the directions via Waze

Here are the directions via Google maps

private sessions & events.

Do you have private classes & events?

yes, we do! You can make a private appointment here.

Are private group sessions available?

planning a group hangout or a small corporate event? We offer private sessions for singles, duets and small groups. please email us at penang@theflowstudio.co to start planning!

Can I take a class when I have an injury?

we recommend that you get the all-clear from your doctor or healthcare practitioner before attending any of our classes.

we also recommend letting our desk ninjas and instructors know about your injury in advance so that they can look out for you and advise modifications when needed.

but most importantly – listen to your own body and take necessary precautions or rest when needed.

Are there pre or post natal classes? Can I join your classes if I’m pregnant?

we recommend that you check with your doctor/healthcare practitioner before attending any of our classes.

please note that practicing is done at your own risk and it’s your responsibility to perform these exercises with caution.

once you have gotten the all-clear, we recommend starting off with a private session for our instructors to tailor the workout to your body and unique condition to get the most value during your pregnancy or recovery.

pricing & payment.

Do you have any introductory offers?

you can purchase our introductory offers here (hyperlink). These are valid once per person.

What are you other package options?

we have drop-in classes and class packs. check them out at our here

What package would you recommend?

if you’re planning to attend 3 or more classes per week, we recommend one of our larger class packs! If you’re planning to flow with your friends, our 25 class packs are shareable up to 2 people while our 50 class packs are shareable up to 4 people.

I bought the wrong package can I get a refund?

Unfortunately, all sales are final as per studio policy.

I can’t seem to make a payment online, is there another way?

yes you can make a direct bank transfer to our account, then email us at penang@theflowstudio.co to let us know the package you’d like to purchase, along with the payment receipt.

Public Bank
project studio (PENANG) sdn bhd
acc no: 3236631818

we also accept cash, credit or QR payment in-studio. note that we will not be able to guarantee a spot in class prior to payment being received.

Can I share a package with a friend?

Yes, you can! Our 25 class packs are shareable between 2 friends, and 50 class packs are shareable between 4 friends. However, our Introductory offer, drop ins and 10 class packs, are not shareable. Please email penang@theflowstudio.co to activate package sharing.

Class booking

How can I book into a class?

once you have purchased an introductory offer, drop-in class or class pack, you can proceed to book into your preferred class using the schedule on our website.

The class is fully booked, what can I do?

we recommend jumping on the waitlist if a class is full, as spots generally open up closer to the date.

These classes have the ‘W’ icon next to them. if a slot becomes available, you will be automatically booked in and receive an email confirmation 12 hours before class.

I booked the wrong class, can I get a refund?

we have a strict 12-hour cancellation policy for our group classes.

if you can’t make your class, it is your responsibility to cancel your spot at least 12 hours before the start time of your scheduled class or you will lose the session.

If you are no longer able to attend the class within the late cancellation period please cancel your spot so that another.

What is your late cancellation or no show policy?

as we have limited number of spots per class, other people miss out on practicing if you don’t turn up. we request that our clients cancel at least 12 hours in advance of the class via our website.

if you do not attend a booked class or cancel within less than 12 hours to the commencement of class, you will lose your class credit.

How many people are in a class?

Our penang studio accommodates 13 students per class.

Can I attend class in multiple studios?

You can only use penang class packages within the penang studio. If you are visit Kuala Lumpur, Kota Kinabalu or Singapore you will need to purchase a package with those locations.

What if my class is cancelled?

in the rare occasion that our class is cancelled, we will notify you immediately via email. the class credit will be returned into your account.

Can I extend my class pack?

Kindly e-mail us at penang@theflowstudio.co if you would like to request a package extension. An extension fee charge of rm50 per month is chargeable.

Im booked in whats next.

What do I need to bring?

Wearing grip socks is compulsory for attendance of all classes. Please bring a pair along or they are available to purchase in studio. You may also bring a bottle of water and wear comfortable, light clothing that moves with your body.

How early should I arrive?

please arrive 10-15 minutes prior to the commencement of your class to get settled in. we will not allow late entry into class once it has started.

what is the studio etiquette?

be on time

arrive at least 10-15 minutes before the commencement of class as late admittance is disruptive and we will not allow entry into class once class has started. if you are booked in using a studio package but arrived at the studio late, we may be able to book you into another class on the same day if there are available spots.

check In

please check-in with our friendly desk ninjas before all classes (let them know if you’re attending a back-to-back class).

get unplugged

disconnect to connect. No personal belongings in the reformer & mat room other than water and towels. all bags must be placed in lockers including mobile phones. please ensure they are on silent mode before being placed in lockers. if you would like to take pictures, please do so before or after class.

stay till the end

please stay through the end of every class and allow it to work it’s magic. if you absolutely must leave early, please let your instructor know prior to class commencing and they will let you know when it is appropriate to leave to avoid disrupting others.